Services

Strategy Session

One, 2-hour phone call (individual or team conference call via phone or ZOOM)

A 2022 Content Plan, pre-loaded with national & international holidays, hashtag holidays, awareness months and historic dates of interest

4 Communication checklists (Events, Crisis, Renovation, F&B photos) + other goodies helpful for you

A Strategy Session tailored to your needs – topics and focus determined in our preliminary call to schedule. This may include a review of content, an analysis of your current communication channels, assistance in filling out the content plan, tutorial on a social media or motivation for your team to work more cooperatively to better connect and engage your members. Or we can focus on programming, orientations, retention strategies and the like. We will work together to solve issues most important to you.

The Strategy Session fee is $697 per club. To book your Strategy Session, complete the Strategy Session order form. Once you’ve submitted your order, I’ll call you to gather initial information and set up our Strategy Session at a time convenient for you and/or your team. Of course, if you have any questions or need clarification before booking, please do not hesitate to call or text my cell 619-244-2400 or email shanna(at)privateclubsonline.com.

Consultation

Private consultations can be conducted in person or online, and are focused on tackling your toughest challenges. If you need help with your communication strategy, member events and programming, or want to improve your retention numbers, let’s talk. Consultation fees vary based on location, time spent and scope of work. Always respectful of budgets and time, Shanna will create the most appropriate consultation package for your club. Contact Shanna today.

Retainer

If you work with a small team were everyone is managing a large workload, sometimes it’s nice to know someone has your back. You can partner with Shanna to help edit communication, review your online performance, build your strategy from month to month, and/or examine P&L sheets from your member events to determine how to improve programming moving forward. We can shape our work together around your needs. Retainer fees begin at $500 per month, and vary depending on the scope of work. A six month commitment is required. Let’s discuss how Shanna can help you.

Placement Services

Looking to hire a Member Relations Director/Manager, Communication Director/Manager or Marketing Director in your club? Let Shanna help you find exactly the right person. Placement services begin with a visit to your club to get to know your team, the club culture and the job requirements. Shanna will then work to find you the perfect person to fit the role. She’ll conduct initial interviews and provide you finalists. Once the new person is hired, Shanna will return to your club and help train your new director/manager. As a former Member Relations Director, Shanna understands the role and knows how to hire the right employee partners. Connect with Shanna to discuss placement services and fees.

My work is devoted to sharing ideas, strategies, tools, and resources that will help you enrich your club culture, foster member connections, and most importantly, drive revenue and retain your members. I’m eager to have the opportunity to work together.